Returns & Refunds
14 days, no drama. Here’s the deal, in plain Egyptian.
You have 14 days
From the day it arrives. Tell us within 14 days and we’ll sort it out.
Keep it unused
Stickers and magnets can’t be returned once they’re stuck on something. Send them back unused and in one piece.
Our mistake = our cost
Wrong or damaged item? We pay the return shipping and fix it fast. Changed your mind? Return shipping is on you.
How to start a return
- Message us on WhatsApp or email with your order number.
- If something’s wrong, send a quick photo. It speeds everything up.
- We reply with the return address (or arrange a pickup if it was our mistake).
- Send it back unused. Once it reaches us, the refund goes out.
How you get your money back
Paid by card or wallet? Refund goes back the same way in 5–10 working days.
Paid cash on delivery? We refund via Instapay, bank transfer, or Vodafone Cash — whichever is easiest for you. Or take store credit and it lands instantly (and we’ll add a little extra for the trouble).
What we can’t take back
- Mystery boxes once opened — that’s the whole point of a mystery.
- Custom or personalised orders, unless they arrived damaged or wrong.
- Anything already peeled, stuck, or clearly used. We’re fair, not magicians.
Want a swap instead?
Exchanges are easy — same steps as a return, just tell us what you want instead. If there’s a price difference we’ll sort it without making it weird.
Something’s off with your order?
Start a returnReturns FAQ
What’s your return window?
14 days from delivery. Items should be unused and in their original condition.
How do I start a return?
Message us via the contact page with your order number and what you’d like to return — we’ll guide you through it.
When do I get my refund?
Once we receive and check the return, the refund goes to your original payment method (or as agreed for COD), usually within a few business days.
Which items can’t be returned?
Applied or used stickers/magnets and mystery boxes can’t be returned for hygiene and fairness reasons — unless they arrived faulty.
My order arrived damaged — what now?
So sorry! Contact us within 48 hours with a photo and we’ll sort a fast replacement or refund.